membership terms and conditions


billing

I understand and agree that each month, beginning on the date entered upon registration, I will be charged using my saved credit/debit card for this membership. I will be charged this amount every month until I cancel in accordance with the below policy. I understand that I will be notified if my payment fails to authorize for any reason, and that a $20 late fee will apply if I do not provide a valid credit or debit card within 10 calendar days of the original rejection date.

I understand that there may be  situations that prevent me from being able to make my appointment in any given month. Should that be the case, I may roll over my session to the following month, up to three times during the course of my year-long commitment. 

membership cancellation

I understand and agree that this Agreement is monthly membership with a minimum commitment of 12 months, after which point it converts to a month-to-month commitment. Except as otherwise noted, this agreement will remain active unless I cancel it by giving 30 days written/email notice to Mochi, prior to my next billing date. I understand that Mochi reserves the right to cancel my membership at any time.

*Please note: You may not cancel your membership while your account is frozen. Any cancellation while your account is frozen will be considered as 30 days from your return date.

24-hour cancellation

I understand that Mochi requires 24-hour notice for cancellation or rescheduling of any services. If I cannot attend a scheduled appointment and do not give at least 24 hours notice it will result in forfeit of that session. 

freezing my membership

I understand and agree that I may freeze my membership a maximum of two times per calendar year. If my membership is initiated on or after July 1st in any year, I may freeze my account only once for the remainder of that year and two times per calendar year in subsequent years. I may freeze my account for a minimum of 15 days per freeze and a maximum of 90 days per year. I understand I will be charged $30 each time my account is frozen. Please note: Freezing your account requires a written/email notice.